{"id":143,"date":"2021-03-03T15:54:13","date_gmt":"2021-03-03T15:54:13","guid":{"rendered":"https:\/\/www.auntieannes.co.uk\/?page_id=143"},"modified":"2021-06-11T08:52:19","modified_gmt":"2021-06-11T08:52:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.auntieannes.co.uk\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.9.2″ _module_preset=”default” background_image=”https:\/\/www.auntieannes.co.uk\/wp-content\/uploads\/2021\/03\/Auntie-Annes-Lifestyle-images-11.jpg” parallax=”on” parallax_method=”off” custom_padding=”||79px|||”][et_pb_row _builder_version=”4.9.0″ _module_preset=”default” custom_padding=”34px|||||”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.1″ _module_preset=”default” background_enable_image=”off” background_size=”initial” background_position=”top_center” background_repeat=”repeat” custom_margin=”||5px|||” custom_padding=”0px||16px|||”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” min_height=”200.7px” custom_margin=”10px|auto|-1px|auto|false|false” custom_padding=”||0px|||”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”heading-highlight gold” _builder_version=”4.9.2″ _module_preset=”default” header_font_size=”64px” text_orientation=”center” custom_margin=”-82px||28px||false|false” header_font_size_tablet=”62px” header_font_size_phone=”42px” header_font_size_last_edited=”on|tablet” locked=”off”]<\/p>\n

Faq’s<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.9.1″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

Please see below some frequently asked question about various areas of Auntie Annes<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.1″ _module_preset=”default” max_width=”919px” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”center” custom_padding=”27px||26px|||”][et_pb_column type=”1_3″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_button button_url=”https:\/\/www.auntieannes.co.uk\/faqs\/#product-questions” button_text=”Product Questions” button_alignment=”center” _builder_version=”4.9.1″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_button button_url=”https:\/\/www.auntieannes.co.uk\/faqs\/#general-questions” button_text=”General Questions” button_alignment=”center” _builder_version=”4.9.1″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_button button_url=”https:\/\/www.auntieannes.co.uk\/faqs\/#pretzel-perks-questions” button_text=”Pretzel Perks Rewards” button_alignment=”center” _builder_version=”4.9.1″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.1″ _module_preset=”default” max_width=”659px” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”center” custom_padding=”27px|||||”][et_pb_column type=”1_2″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_button button_url=”https:\/\/www.auntieannes.co.uk\/faqs\/#careers-franchise-questions” button_text=”Career & Franchise” button_alignment=”center” _builder_version=”4.9.1″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_button button_url=”https:\/\/www.auntieannes.co.uk\/faqs\/#home-kits” button_text=”At Home Kits Questions” button_alignment=”center” _builder_version=”4.9.1″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” next_background_color=”#ffffff” module_id=”product-questions” _builder_version=”4.9.1″ _module_preset=”default” background_color=”#dce9f2″ background_image=”https:\/\/www.auntieannes.co.uk\/wp-content\/uploads\/2021\/03\/rain.png” background_size=”initial” background_position=”top_center” background_repeat=”repeat” custom_padding=”81px||129px|||” top_divider_style=”wave” bottom_divider_style=”wave”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” module_alignment=”center” custom_margin=”27px|auto|13px|auto||” custom_padding=”29px|||||”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”decorated-title” _builder_version=”4.9.1″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

Product questions<\/h2>\n

[\/et_pb_text][dipl_faq_page_schema closed_toggle_icon=”%%32%%” closed_icon_color=”#EDAC1A” closed_use_icon_font_size=”on” closed_icon_font_size=”21px” open_toggle_icon=”%%30%%” open_icon_color=”#1B5196″ _builder_version=”4.9.4″ _module_preset=”default” width=”73%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center”][dipl_faq_page_schema_item faq_question=”Q. How are pretzels made?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

All products are made on-site at Auntie Anne\u2019s stores throughout the day. We make up a dough from the raw ingredients (flour mix, yeast, water) and let it prove. Once the right size, we hand-roll into our variety of products and bake in our ovens. Depending on the flavour, some products get flavoured before baking whilst some get flavoured after baking. Once baked all pretzels get a brush of butter to finish (except vegan pretzels of course!)<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. What is the nutritional information for Auntie Anne’s menu items?” _builder_version=”4.9.4″ _module_preset=”default”]<\/p>\n

For nutritional information, please see the detailed nutrition information on each product on our menu<\/a><\/span>.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How fast can an Auntie Anne’s Pretzel be rolled?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

The fastest pretzel roller in the Auntie Anne’s family can roll and twist a pretzel in 3.5 seconds.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How can I reheat my pretzels at home?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Here are our suggestions for reheating your pretzel:<\/span><\/p>\n

Oven: Preheat oven to 200\u00b0C. Wrap pretzel in foil and bake for approximately 3 minutes.<\/span><\/p>\n

Microwave pretzel for approximately 10-15 seconds on medium setting. Repeat as necessary.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Do you have vegan \/ vegetarian pretzels?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes, many of our products are vegetarian as standard. We can also adapt some of these to become fully vegan by using a vegetable spray instead of butter. Please ask at the store.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Is your meat Halal?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Please check this at your local store.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”general-questions” _builder_version=”4.9.1″ _module_preset=”default” custom_padding=”22px|||||”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” module_alignment=”center” custom_margin=”11px|auto|13px|auto||” custom_padding=”29px|||||” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”decorated-title” _builder_version=”4.9.1″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

General questions<\/h2>\n

[\/et_pb_text][dipl_faq_page_schema closed_toggle_icon=”%%32%%” closed_icon_color=”#EDAC1A” closed_use_icon_font_size=”on” closed_icon_font_size=”21px” open_toggle_icon=”%%30%%” open_icon_color=”#1B5196″ _builder_version=”4.9.1″ _module_preset=”default” width=”73%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center”][dipl_faq_page_schema_item faq_question=”Q. Who can I talk to about my Auntie Anne’s experience?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

We welcome your comments. To submit questions or concerns regarding your visit to any of our locations, please complete the <\/span>Contact Us Form by clicking here<\/a>.<\/span> You can also contact us on social media<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How does Auntie Anne’s handle charity donation requests?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Because Auntie Anne’s is a franchise organisation, please contact your local Auntie Anne’s for donation requests.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Is Auntie Anne a real person?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes, “Auntie Anne” Beiler founded Auntie Anne’s in 1988. She and her husband, Jonas, opened a farmers market stand that originally sold many different snacks, including pretzels and her Old-Fashioned Lemonade. After a little experimentation, the dough our company uses for all of our fresh pretzels was born. In 2005, Anne sold the company and is proud of what she start<\/span><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” next_background_color=”#ffffff” module_id=”pretzel-perks-questions” _builder_version=”4.9.4″ _module_preset=”default” background_color=”#92cce5″ background_image=”https:\/\/www.auntieannes.co.uk\/wp-content\/uploads\/2021\/03\/rain.png” background_size=”initial” background_position=”top_center” background_repeat=”repeat” custom_padding=”81px||102px|||” top_divider_style=”wave” bottom_divider_style=”wave” locked=”off”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” module_alignment=”center” custom_margin=”27px|auto|43px|auto||” custom_padding=”29px|||||”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”decorated-title” _builder_version=”4.9.4″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

Pretzel Perks Rewards Programme Questions<\/h2>\n

[\/et_pb_text][dipl_faq_page_schema closed_toggle_icon=”%%32%%” closed_icon_color=”#EDAC1A” closed_use_icon_font_size=”on” closed_icon_font_size=”21px” open_toggle_icon=”%%30%%” open_icon_color=”#1B5196″ _builder_version=”4.9.1″ _module_preset=”default” width=”73%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center”][dipl_faq_page_schema_item faq_question=”Q. What is the Pretzel Perks Rewards Programme?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

The Pretzel Perks Rewards Programme is our way of saying thank you to our loyal customers. By visiting our stores, you can earn cashback on products, along with a number of other benefits and bonus gifts. <\/span>Please click here for more information<\/a>.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How do I join Auntie Anne’s Pretzel Perks rewards program?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Joining is easy and rewarding. You can download our Pretzel Perks app or join Pretzel Perks online to start collecting rewards with each purchase.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Do all locations participate in the Auntie Anne’s Pretzel Perks Program?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes all UK and Ireland stores participate.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. What is the Pretzel Perks Plus programme?” _builder_version=”4.9.4″ _module_preset=”default”]<\/p>\n

We are currently piloting a slightly different programme in 7 of our stores throughout 2021. In these stores, you get a discount rather than accrue cashback credit. <\/span>Learn more<\/span><\/a><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”careers-franchise-questions” _builder_version=”4.9.1″ _module_preset=”default” custom_padding=”22px|||||” locked=”off”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” module_alignment=”center” custom_margin=”11px|auto|13px|auto||” custom_padding=”29px|||||” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”decorated-title” _builder_version=”4.9.4″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

Career & Franchise Questions<\/h2>\n

[\/et_pb_text][dipl_faq_page_schema closed_toggle_icon=”%%32%%” closed_icon_color=”#EDAC1A” closed_use_icon_font_size=”on” closed_icon_font_size=”21px” open_toggle_icon=”%%30%%” open_icon_color=”#1B5196″ _builder_version=”4.9.1″ _module_preset=”default” width=”73%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center”][dipl_faq_page_schema_item faq_question=”Q. Where can I find information about owning an Auntie Anne’s store location?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Details on owning an Auntie Anne’s franchise, including cost, application process and franchisee support structure, are available on our franchising website<\/a>.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How can I work for Auntie Anne’s?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

There are many career opportunities available at Auntie Anne’s. You can find recent postings by <\/span>visiting our careers page <\/a><\/span>or by visiting your local store and enquiring whether they are hiring<\/span><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” next_background_color=”#ffffff” module_id=”home-kits” _builder_version=”4.9.1″ _module_preset=”default” background_color=”#EDAC1A” background_image=”https:\/\/www.auntieannes.co.uk\/wp-content\/uploads\/2021\/03\/rain.png” background_size=”initial” background_position=”top_center” background_repeat=”repeat” custom_padding=”81px||102px|||” top_divider_style=”wave” bottom_divider_style=”wave” locked=”off”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default” module_alignment=”center” custom_margin=”27px|auto|13px|auto||” custom_padding=”29px|||||”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text module_class=”decorated-title” _builder_version=”4.9.4″ _module_preset=”default” text_font_size=”22px” width=”71%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center”]<\/p>\n

At Home Kits Questions<\/h2>\n

[\/et_pb_text][dipl_faq_page_schema closed_toggle_icon=”%%32%%” closed_icon_color=”#EDAC1A” closed_use_icon_font_size=”on” closed_icon_font_size=”21px” open_toggle_icon=”%%30%%” open_icon_color=”#1B5196″ _builder_version=”4.9.4″ _module_preset=”default” width=”73%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” hover_enabled=”0″ sticky_enabled=”0″][dipl_faq_page_schema_item faq_question=”Q. How can I make your pretzels at home?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

With the Auntie Anne’s At Home Kit, you can enjoy our freshly baked pretzels anytime hunger calls. Auntie Anne’s special recipe lets you mix, twist and bake 10 Original or Cinnamon Sugar Pretzels. You can purchase these kits from your local store.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Where can I get instructions for Auntie Anne’s At Home Baking Kit?” _builder_version=”4.9.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Every At Home Kit should come with baking directions. If for some reason it does not, please contact us<\/a> for a PDF version<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. What is the Pretzel Perks Plus programme?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

We are currently piloting a slightly different programme in 7 of our stores throughout 2021. In these stores, you get a discount rather than accrue cashback credit. <\/span>Click here for more information (Linked).<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How much yeast is needed if it wasn’t included in my mix?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

We apologise that your mix didn’t include a necessary ingredient. If you have yeast accessible, please use 1 tablespoon.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Are holes in the dough mix bag normal?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes, the small holes in the dough mix bag are placed there intentionally to prevent the bag from breaking open during packaging and shipping.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Can I make the dough mix in a bread machine?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes. Follow the instructions from steps 1 to 3 under the dough preparation section. Bread machines vary, but the total mixing time should not exceed 15 minutes.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. Can I make other snacks besides pretzels with the mix?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Yes absolutely, the dough is very versatile. You could try pizzas, buns or pastry wraps for example. Experiment and share your results with us!<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Q. How long does it take to make pretzels?” _builder_version=”4.9.1″ _module_preset=”default”]<\/p>\n

Approximately one hour from start to finish including 30 minutes to let the dough rise. Here’s a break-down of the time typically required for each step involved:<\/span><\/p>\n